There is no specific knowledge required for this qualification. However, it is recommended learners have a good general understanding of IT, English, and maths. Learners would find it helpful if they have achieved a E3 in customer services qualification previously.
This is a knowledge only qualification. There are no exams, observations, or assessment of work-based learning. There is no work placement or industry experience required. Although learners may find this helpful.
Learners will produce an online portfolio of evidence. This will be internally assessed and quality assured. All elements will need to be completed to achieve the qualification.
Prosp Suitable
