Entry 3 Introduction to Customer Services (Supported Learning)

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Course Description

Course Description
This course is designed for those who are interested in working in the customer services field. You will also look at how to provide good customer service in a variety of work settings. You will complete a portfolio of work during the course which leads to a City and Guilds Entry 3 Award in Introduction to Customer Service.
Prosp Description

Open What will I learn on this course?

Learners will:
By the end of the course you should be able to…

1. Identify different types and needs of customers
2. Be able to draft an email, an in-store sale notice, and take a phone message
3. To understand how to handle customer complaints
4. Be able to positively present your company to the public
Prosp Learn

Open Is this course suitable for me?

This Customer Service Training Course is suitable for anyone working in a customer service role, at all levels of employment, who wishes to improve their service skills. This includes professions that deal directly with customers face-to-face, over the phone or via email, social media or live chat. Examples include, but are not limited to:

Receptionists, admin assistants and front-of-house staff
Education administration staff
Call centre workers
Prosp Suitable

Open Is there anything else I need to know about the course?

If you wish to explore your learning, work or career options, you can speak to a fully trained careers advisor on 0800 100 900. https://nationalcareersservice.direct.gov.uk
If you need further advice please telephone 01634 338400.
Prosp Anything Else

Open Will there be additional costs?

No. This course is FREE for those who are aged 19 and over on 31 August 2023 and are unemployed and in receipt of qualifying benefits, or are employed and earning less than £20, 319 per year. Contact us to find out more!
Prosp Additional Costs

Open What could I go on to do after this course?

You need to use the internet for some of your course - using a tablet, laptop or computer. The tutor will speak to you about useful websites, apps and online resources which you may be asked to use for homework.
Prosp After

Open What is the attendance policy?

In order to get the most out of your course you will need to attend as many sessions as possible. We recommend at least 90%. If you do have a holiday booked during term time please let the tutor know in advance so that we can help you catch up on missed sessions and ensure that you still achieve the course outcomes.
Prosp Attendance

Open How are IT/Digital skills used and enhanced on this course?

You may have the opportunity to use computers with internet access in class time. You may need to use the internet for some or all of your course - using a mobile phone, tablet or computer. The tutor will speak to you about useful websites, apps and online resources which you may be asked to use for homework.
Prosp Ictskills

Open Health & Safety

We try to make sure your class is as safe as possible. If you are worried about anything, please talk to your tutor or our Safeguarding Officer.
Prosp Health

Open For e-learning courses - etiquette and safe learning

P000964F
26/01/2024
05/07/2024
Friday
10:00
12:00
2.00 hrs per session
18 session(s)
320.00
Rochester Adult Education Centre