Learners will cover the following units:
Learners will:
1. Working in business and administration. This unit gives an overview of what working in business administration can be like. In particular, understanding the roles of those they work with, how to carry out routine tasks and the appropriate way to present themselves.
a. Understand and describe different activities carried out by administrators and how their work helps a team achieve its goals
b. Be able to carry out routine tasks by following instructions and using equipment
c. Be able to dress appropriately and adopt a positive manner
d. Be able to organise work effectively using calendars / check lists and prioritising
e. To know the importance of confidentiality and be able to give examples
2. Creating business documents. Learners use their skills to identify and produce a variety of business documents, mostly using a word processor.
a. Identify different types of business documents and understand their uses, including templates
b. Know why it is important to use the right communication style, giving examples of formal / informal documents and the use of ‘house style’
c. Produce a wide variety of business documents, checking layout and spelling
3. Using office equipment. This unit allows learners to develop the knowledge and skills to use office equipment in a business environment.
a. Be able to select the correct equipment for tasks from the range available, including: computer, colour printer, black only printer, photocopier, scanner, shredder, laminator, franking machine, telephone
b. While using the equipment, learners must be aware of how the equipment works, health & safety procedures, and ways of avoiding wasting resources
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