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Course Description

Course Description
Our new qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the the Health ans Social Care environment.
You can achieve a nationally recognised Level 2 qualification.
Improve patient, family and customer experience.
Further your personal and professional development.
Gain positive working relationships.
Improve your skills in service delivery.
Increase service standards.
Learn at a time that suits you without the need to attend college.
Prosp Description
Effective communication for health and social care.
Understand the specific needs of customers and patients accessing health and social care services.
Team work in health and social care settings.
Prosp Learn
This course is suitable for those interested in working in the care sector or those interested in developing their skills surrounding customer care. Prosp Suitable
This is an online course. An initial assessment is required prior to enrolment. Prosp Anything Else
No. Prosp Additional Costs
If you wish to explore your learning, work or career options, you can speak to a fully trained careers advisor on 0800 100 900. https://nationalcareersservice.direct.gov.uk

If you need further advice please telephone 01634 338400.
Prosp After
This course will need to be completed by the end date, which is in 12 weeks. Prosp Attendance
IT/ Digital skills are fully embedded within the course as this is an online course.
The course is entirely delivered online. Learners will need to have access to a good internet connection and a computer. Learners will also need good IT skills. If learners are interested in developing their IT skills further, we have a number of Digital Skills courses available that may help.
The courseware is a pdf booklet that learners will read and then learners can go onto the website and answer questions to demonstrate their understanding. Learners may wish to print the booklet, but this is not necessary.
Prosp Ictskills
Learners are encouraged to work safely. Poor positioning of equipment can lead to Repetitive Strain Injury (RSI). Discover more about safe ways to work with computer equipment here:
https://www.bbc.co.uk/bitesize/guides/zkyg87h/revision/1.
Prosp Health
Please be mindful of confidentiality issues when sharing examples of a personal nature. Prosp Elearn
Q000639F
01/08/2022
31/07/2023