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Course Description

Course Description
The retail industry is subject to a number of pressures. These include changes to shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equiped to represent your business and to meet the needs of your customers. As removing staff from the 'shop floor' applies pressure to rotas, this training can be carried out in the learner's own time via our tried and tested flexible learnig approach.

Achieve a nationally recognised Level 2 qualification.
Evidence your competency to employers.
Improve your handling of customer payments.
Improve how you deal with customer queries and complaints.
Further your personal and professional development.
Learn at a time that suits you without the need to attend college.
Prosp Description
Understanding customer service in the retail sector.
Understanding the retail selling process.
Understanding how individuals and teams contribute to the effectiveness of retail business.
Understanding how a retail business maintains health and safety on its premises.
Understanding retail consumer law.
Understand how to deal with customer queries and complaints in a retail environment.
Prosp Learn
This is an online course. An initial assessment is required prior to enrolment. Prosp Anything Else
If you wish to explore your learning, work or career options, you can speak to a fully trained careers advisor on 0800 100 900. https://nationalcareersservice.direct.gov.uk

If you need further advice please telephone 01634 338400.
Prosp After
Q000660F
01/08/2021
31/07/2022