Header

Course Description

Course Description
In order to have a truly successful business, you need to provide good customer service, It is believed that 96% of unhapppy customers don't even complain, however 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business's issues in a professional and courteous manner is an essential day-to-day task.
Achieve a nationally recognised Level 2 qualification.
Evidence your competency to employers.
Further your personal and professional development.
Learn at a time that suits you without the need to attend college.
Improve your understanding of how to successfully handle complaints.
Reduce the risk of complaints.
Prosp Description
Principles of customer service and delivery.
Understand customers.
Understand employer organisations.
Prosp Learn
This is an online course. An initial assessment is required prior to enrolment. Prosp Anything Else
If you wish to explore your learning, work or career options, you can speak to a fully trained careers advisor on 0800 100 900. https://nationalcareersservice.direct.gov.uk

If you need further advice please telephone 01634 338400.
Prosp After
Q000638F
01/08/2021
31/07/2022