In order to have a truly successful business, you need to provide good customer service, It is believed that 96% of unhapppy customers don't even complain, however 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business's issues in a professional and courteous manner is an essential day-to-day task.
Achieve a nationally recognised Level 2 qualification.
Evidence your competency to employers.
Further your personal and professional development.
Learn at a time that suits you without the need to attend college.
Improve your understanding of how to successfully handle complaints.
Reduce the risk of complaints.