E3 Award for Introduction to Customer Service

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Course Description

Course Description
This course is designed for those who are interested in working in the customer services field. You will also look at how to provide good customer service in a variety of work settings. You will complete a portfolio of work during the course which leads to a City and Guilds Entry 3 Award in Customer Service.

Please note this course runs on a TUESDAY and WEDNESDAY.
Prosp Description

Open What will I learn on this course?

On this course, you will:

1. Gain an understanding of the customer service process and its importance.
2. Learn the importance of appearance and behaviour in customer service.
3. Learn about legislation, regulation and procedures to follow in customer service.
Prosp Learn

Open Is this course suitable for me?

This Customer Service Training Course is suitable for anyone working in a customer service role, at all levels of employment, who wishes to improve their service skills. This includes professions that deal directly with customers face-to-face, over the phone or via email, social media or live chat. Examples include, but are not limited to:

Receptionists, admin assistants and front-of-house staff
Education administration staff
Call centre workers
Prosp Suitable

Open Is there anything else I need to know about the course?

This course is intended for those interested in working in the customer services field
Prosp Anything Else

Open Will there be additional costs?

No. This course is FREE for those who are aged 19 and over on 31 August 2023 and are unemployed and in receipt of qualifying benefits, or are employed and earning less than £20, 319 per year. Contact us to find out more!
Prosp Additional Costs

Open What could I go on to do after this course?

If you wish to explore your learning, work or career options, you can speak to a fully trained careers advisor on 0800 100 900. https://nationalcareersservice.direct.gov.uk
If you need further advice please telephone 01634 338400.
Prosp After

Open What is the attendance policy?

In order to get the most out of your course you will need to attend as many sessions as possible. We recommend at least 90%. If you do have a holiday booked during term time please let the tutor know in advance so that we can help you catch up on missed sessions and ensure that you still achieve the course outcomes.
Prosp Attendance

Open How are IT/Digital skills used and enhanced on this course?

You need to use the internet for some of your course - using a tablet, laptop or computer. The tutor will speak to you about useful websites, apps and online resources which you may be asked to use for homework.
Prosp Ictskills

Open Health & Safety

We try to make sure your class is as safe as possible. If you are worried about anything, please talk to your tutor or our Safeguarding Officer.
Prosp Health

Open For e-learning courses - etiquette and safe learning

If, in the unlikely event that your class has to go online, please make sure you and everyone at home are fully dressed when you are joining classes, and that no personal information (address, bank details) can be seen.
Prosp Elearn
Q003008F
14/05/2024
12/06/2024
Tuesday
09:45
14:45
4.50 hrs per session
8 session(s)
317.00
Rochester Adult Education Centre